| Ordering Online | | Product Search and Availability | | Shipping | | Returns | | Security and Privacy | | Personalized and Photo Merchandise | | Albums | | Storage | | Frames | | Display Ledges | | Indigo Stationery | | | | Ordering Online | Can I cancel an order after it has been submitted?
You cannot cancel your submitted order through our website. You may call our customer service department at 1-800-572-5750, 6 am to 2 am Central Time, 7 days a week. Have your customer order number ready to give to us. We will be able to cancel it for you.
Can I check my phone or mail orders on the web?
Once you create an account and place an order at ExposuresOnline.com, you will be able to check the status of any orders you have placed online.
Click here to login to your account.
Can I get help with my online order?
Yes! You may call our customer service department at 1-800-572-5750, 6 am to 2 am Central Time, 7 days a week. We'll be happy to help you.
Can I place an order online and send you a check?
We do not offer that kind of payment option. However, you may download a printable order form from the website and mail it in with a check.
Do I have to pay sales tax?
Exposures collects the applicable sales tax on all orders shipped to Colorado and Wisconsin.
Do I have to register to place an order?
No, but you will have to create an account to check on the status of your order or to use other account services. If you do not have an account, please feel free to create one by visiting
My Account. Please keep in mind that you will not be able to check your order history or the status of your order if you do not create an account.
Do you have an order form that I can print?
Yes, click here to view our printable order form.
Do you sell gift certificates that I can give to others?
Yes, we offer Gift Certificates. Give your family and friends what they really want. Gift Certificates are available in denominations of $10, $25, $50 and $100. Package includes certificate and our latest catalog. Redeemable only by phone or mail order. Free standard shipping to you and your recipient. Search by the keyword “gift certificates” to place your order now.
How do I check the status of my web order?
To check on the status of your order, log in to your account and click on the Order Status link.
I forgot my password. What do I do?
If you have forgotten your password, click here.
What should I expect to happen once I place an online order?
Once you submit your order, we will email you confirming that we have received your order. We will email you a second time notifying you that your order has been shipped from our fulfillment center.
When I add a product to my shopping bag, nothing happens?
Certain transactions on our site may result in a pop-up page being displayed. If you click on the “Add to Bag” button and nothing appears to happen, you probably have a pop-up blocker preventing the next page from showing. You can temporarily disallow the pop-up blocker from preventing display – see instructions for your particular blocker software.
When will my credit card be charged?
Your credit card is charged when the merchandise ships from our fulfillment center. Back orders are not charged until the merchandise ships.
Which credit cards do you accept?
We accept Visa, MasterCard, American Express and Discover.
| | | | Back to top of page | | | | Product Search and Availability | Can I find out if a product I want to order is in stock?
Yes, we will let you know about availability before you add a product to your bag. Additionally, once you review your shopping bag, inventory availability will be listed for each of your products.
I can't find an item on your website that I know I saw in your catalog. Can I still order it?
There is a chance that the item is no longer available. If you can not find it on the site, please call our customer service department at 1-800-572-5750 from 6 am to 2 am Central Time, 7 Days a week to check the availability of the product you would like to order.
I can't find the product I am looking for. How do I search for it?
Enter the item number, the product name, or a description of the product in the search box at the top of this page and click on the Search button.
| | | | Back to top of page | | | | Shipping | Can I have my order shipped to me at a different address?
You can ship an order to yourself at a different address. Physical street addresses are required instead of a PO box.
Do you have express shipping?
We have three express shipping methods in addition to the standard shipping listed above. Please allow up to 2 business days for order processing for non-personalized items and allow up to 3 days for orders with personalized items.
FedEx 3-4 Day
Your order will arrive in 3-4 business days after being processed for non-personalized merchandise and within 4-5 business days after being processed for personalized merchandise.
Additional Cost: $8.99.
FedEx 1-2 Day Service
Your order will arrive in 1-2 business days after being processed for non-personalized merchandise and within 4-5 business days after being processed for personalized merchandise.
Additional Cost: $13.99.
FedEx 1 Day Air
Your order will arrive the next day after being processed for non-personalized merchandise and within 3 business days after being processed for personalized merchandise.
Additional Cost: $37.99.
$4.99 will be added to your shopping bag for each package sent to an additional address.
Do you ship internationally?
At this time we are able to ship to APO and FPO address, as well as the US Territories and Canada.
How do you ship orders?
We use USPS (United States Post Office) as our delivery agent. Most orders ship in 2-5 working days from receipt of your order. Allow 7-10 working days for most shipments to reach you after leaving our warehouse.
How soon will I receive my order?
Most orders ship in 2-5 working days from receipt of your order. Allow 7-10 working days for most shipments to reach you after leaving our warehouse.
| | | |
Back to top of page | | | | Returns | Can I return an item if I don't like it?
We hope that our products inspire you to celebrate and document your life. Your 100% satisfaction is our goal. However, if an item you receive is not satisfactory, for any reason, there are easy return instructions on the back of the packing slip enclosed with your order. Or contact our customer service Department for detailed instructions. Sorry, we do not accept COD shipments and do not refund or return shipping costs.
What if I have a credit card replacement or exchange?
On credit card replacements or exchanges, the original order will be credited and the replacement or exchange will be recharged.
What should I do if I received a damaged, missing or incorrectly personalized item(s)?
Call, write, fax or email our Customer Service Department. There is a 48-hour turn-around period for Customer Service emails.
Call: 1-800-572-5750, 6 am to 2 am Central Time, 7 days a week.
Fax: 1-800-345-3702
Email: csr@exposuresonline.com
| | | | Back to top of page | | | | Security and Privacy | How do I know if my online order is secure?
ExposuresOnline.com shopping is safe with the use of Secure Sockets Layer (SSL) and Data Encryption Standard (DES) on our online server. To take advantage of secure shopping, you must have an SSL/DES compatible browser such as Netscape or Explorer. By using SSL, all online communications between you and ExposuresOnline.com are protected from being intercepted, viewed, or altered by unauthorized parties.
Click here to review our security policy.
What will you do with my name, email address, and order information?
Your shipping and billing address may be used to send you our print catalog or catalogs and direct mail from our affiliated companies that we feel may be of interest to you. We may also trade your name and mailing address with other reputable mail order companies. If you do not want your name traded with or rented to other companies, email our customer service department at csr@exposuresonline.com, call 1-800-572-5750 (6 am to 2 am Central Time, 7 days a week) or fax us at 1-800-345-3702. There is a 48-hour turn-around period for Customer Service emails.
Do you have a store?
We have a Exposures and Miles Kimball Outlet Store located at:
2185 S. Koeller St.
Oshkosh, Wisconsin
Phone: 920-231-1070
Is Exposures hiring? If so, what jobs are available?
Click here to view employment opportunities.
Who can I contact with a Public Relations inquiry?
If you are interested in or have questions regarding public relations information from Exposures, please send an email to: amancusi@mileskimball.com.
| | | | Back to top of page | | | | Personalized and Photo Merchandise | Can I personalize an album?
Yes. Most albums can be personalized on both the cover and the spine. Cover stamping can be 1, 2 or 3 lines, up to 20 characters/spaces per line. Stamping on matching self-adhesive spine patches can be 1-2 lines up to 7 characters per line. You can order patches separately for albums you already own. Allow 5 days for in-house processing when ordering personalized items. Please see individual items for availability.
Once I place an order for a custom photo item, how do I get the photo to you?
Send us your color or black-and-white print. Photos that are 2-1/2 x 3" to 8 x 10" are best. Use clean sheets of paper to separate and protect photos. If possible, send separate photo for each product. Indicate the product you would like on the back of photo. No copyrighted photos. Please be sure to include the ORDER NUMBER with the photo. (The order number is provided on the final page of check out.) PLEASE NOTE: Photo must be received to process your entire order. We reserve the right to use discretion for all photo reproductions. Please, no Copyrighted photos. Please send photo to:
Exposures 1 Memory Lane PO Box 3615 Oshkosh, WI 54903-3615
If I order a personalized product and nonpersonalized product, will I receive all merchandise in the same order or in multiple shipments?
All in-stock merchandise will ship together. If your order contains personalized and nonpersonalized products, the in-stock merchandise will ship together.
Can I send in a photo copy of an original photo for the photo items?
This is not recommended as the reproduction on the item would be of very poor quality.
For items requiring me to send in a photo, will my original photo be returned to me?
Yes, your photo will be returned with order. We do suggest attaching an address label to the back of your photo for additional security.
After I've typed in the personalization for a product, how do I review it to make sure it is correct?
You can review when you are on the Shopping bag page. At the end of the description of your personalized product the personalization is indicated with a YES. Click on it to review your personalization. If the personalization is incorrect, delete the product from your shopping bag and add it again to your shopping bag with the correct personalization.
| | | | Back to top of page | | | | Albums | Can I have lower case lettering on my album?
We can only do upper case lettering on our albums at this time.
Can I use the acid free photo marker pen on the scrapbook pages?
The Marking Pen is designed for the back of the photo, allowing you to write on the back without smudging. If you were to use it on the scrapbook page it would bleed through the page. We do sell calligraphy pens that are specifically made for scrapbook pages.
Can albums be monogrammed or personalized
Most albums can be personalized with gold or silver stamping on the front cover. Personalization can be up to 3 lines with 20 characters/spaces per line. Matching self adhesive spine patches are also available for most albums. Stamping on the spine patch is available up to 2 lines with 7 characters/spaces per line. Traditional 3 character monograms are available on select brag books and photo envelopes. Individual item copy will state which options are available.
Do the oversize pages come in a double weight?
The oversize pages are already double weight for better durability.
How do the photo safe Stick-em Squares and Corners work?
Simply peel them off the backing and use as you would a piece of tape.
How long will it take to receive an album that is being monogrammed or personalized?
Please allow 5 days for in-house processing on monogrammed or personalized items. Delivery usually takes between 5 and 7 business days.
How many pages are in set of photo safe pages?
All pages, unless noted, come in a set of 10.
How many pages will an album hold?
Most standard and oversize albums will hold about 50 pocket pages, sheet protectors or scrapbook pages. The extra capacity albums can hold form 75 to 100 pocket pages, sheet protectors or scrapbook pages depending on the specific album, type of pages chosen and objects being mounted.
If I order a monogrammed album and find I don't like it can it be returned?
Yes, with any item, if you're not satisfied you can return it for exchange or refund.
If I order an album without monogramming, can I send it back at a later date to get it monogrammed?
Monogramming on the front cover would have to be done at the time of purchase. However, if spine patches are available for that album you could order those or our engravable plaques at a later date.
What is meant by acid free and how does this help preserve my photos?
Acid is an element found in paper and some plastic products which can, overtime, eat away and cause photos to fade. The acid in all our pages, Shoe Box Photo Files and photo mats has been neutralized or eliminated therefore making them safe for the long term storage of your photos.
What is the difference between bonded and top grain leather?
Top grain leather, as in our Presidential Leather albums, is made up of one continuous piece of leather from the outside layer of the hide and is considered the finest leather. Bonded leather is small bits from different pieces that have been pulverized then bound together. We also carry several simulated leather albums.
What is the difference between single and double weight pocket pages?
The double weight pages are a bit more durable and are recommended if your album is going to get a lot of use.
What mounting adhesive is best for my photos?
All our adhesives are safe for your photos; which type you use depends mostly on your personal needs and preferences. If you're looking for ease of use then the Stick-em Squares are a good choice. They're very easy to use and not overly time consuming. We recommend using these to adhere newspaper clippings as well. If you think you might want to remove your photos in the future then you should use the archival glue or any of the photo corners. The glue stick can be used for temporary or permanent use depending on application.
What's the difference between a ring binder and bound album?
The ring style albums are similar to a loose leaf notebook. Pages can be added or removed at anytime from any location in the album. The bound albums or scrapbook albums are bound at the edge just like a book. They come with all their pages and pages cannot be removed. We also carry the post bound style album which also allows you to remove pages. The pages are held in place with screw posts that go through the pages and cover.
What's the difference between sheet protector pages, magnetic page and scrapbook pages?
Magnetic pages have a self adhesive backing and recommended for about 15 years of storage. Both the scrapbook and sheet protector styles require an adhesive to hold your memorabilia in place. Scrapbook pages have interleaving tissue between, the sheet protectors have a protective mylar which folds over the entire page.
| | | |
Back to top of page | | | | Storage | Are all of the Shoe Box® Photo Files acid free?
Yes, all of our decorative Shoe Box® Photo Files are acid free. The "Original" Shoe Box® Photo Files are acid and lignin free. Lignin is an element in wood pulp that over time can cause acid to develop. This being removed from the "Original" Shoe Box® Photo File makes them of the highest archival quality.
How many photos can a Shoe Box® Photo Files hold?
The Shoe Box® Photo File can hold up to 1,000 photos.
How many storage envelopes will I need for a Shoe Box® Photo File?
Each envelope can hold up to 36 photos. Each Shoe Box® Photo File comes with 24 envelopes which are also sold separately.
What size photos do the Shoe Box® Photo Files hold?
The Shoe Box® Photo Files are designed to fit photos up to 4x7. There are special sized storage boxes to hold larger items.
| | | | Back to top of page | | | | Frames | Are the dimensions given for picture window size, or for outside frame size?
We quote sizes for picture windows, so you can be sure of a proper fit.
Are the frame mats interchangeable?
Each frame is sold with one mat design only as shown in the catalog. However all mats are removable and can be replaced with any mat you might find in your area.
Can all frames be hung horizontally or vertically?
If a frame can only be hung a particular way it will be stated in the item description. If you see an H/V in the description that means it has hanging hardware to hang either way.
Do all frames come with glass?
Most frames contain glass; some oversize frames contain Plexiglas or other acrylic materials to avoid damage. UV glass is not available.
| | | | Back to top of page | | | | Ledges | Are the natural colored display ledges unfinished?
The natural colored ledges do have a wax finish on them. However they could easily be lightly sanded if you wish to paint them in the color of your choice.
How are ledges mounted on the wall?
Most Exposures display ledges use a sawtooth hanger (included) or is “keyhole” type mounting in openings on the back side of each ledge.
| | | | Back to top of page | | | | Indigo Stationery | Can I order my stationery items without personalization?
Though all items include the cost of personalization, you may order blank items by leaving the personalization field blank.
Can I order my stationery by phone?
You can order your Indigo stationery online or over the phone. To order over the phone please call 1-800-222-4947.
Can I select a different typestyle than what is shown or listed?
Products may be offered in one or several different typestyles. All typestyles available are listed when ordering and cannot be customized.
How long will it take to receive my personalized stationery after placing my order?
We need about 5 days to complete the personalization of your stationery. Delivery usually takes 7-10 business days.
What if I would like a sample of the stationery I am considering before I order?
We will gladly send out a sample of the stationery free of charge, please contact our customer service department.
What is the correct way to list a monogram?
For a married couple, the husband’s first initial should appear to the left of the last name initial. The wife’s first initial will appear on the right of the last name initial. For an individual’s monogram, the first initial should on the left hand side, the last name in the center, and the individual’s middle name would appear on the right on the last name initial.
What is the quality of paper being used in your stationery products?
We use 110 lb. cover stock for most of our note cards and 130 lb. cover stock for all of our correspondence cards. All of our designs are exclusive to Indigo and go through rigorous testing before we present them to you.
| | | | Back to top of page |
|